Digitalization during a pandemic for food chains and restaurants proved to be an inevitable reality. Avoiding the concreteness of the fact can lead to greater predicaments. Certain groups with outmoded and primitive logic or reasoning lost their footings and fell behind. The whole food restaurant industry gearing up for it.

Customer categorization and identification is something most predominant feature offered by digitalization for the whole food restaurant industry. Food restaurant delivery services are considered a secondary service now. Besides the general services of basic menus on websites and applications, digital platforms are the most prime factor now to compete with competitors. Home kitchens and non-dine-in restaurants’ concepts couldn’t come to reality without the introduction and adoption of e-platforms. According to independent surveys, 63% with most frequent users of online restaurant and delivery services are between 18-29 years of age. Followed by 31% of the age group 31-51 years old. Online food restaurants delivery service is the largest segment retail in e-commerce. Growth is also unprecedented in the recently passed period. Considering closures as sole reasons for this growth are vague estimates. As this digitalization turned out to be a lifesaver for the whole food restaurant industry during the pandemic. Recognizing this growth as an evolving lifestyle towards leading a futuristic approach would be a much more appropriate analysis. Estimates suggest that till 2040, above 90% of retailing would be done through e-services platforms. Digitalization of local food restaurants was something bound to happen in future, covid-19 acted as an accelerator for food restaurants delivery service. It should not come as a surprise that surveys found out that people ordering online meals find it easy, hurdle-less and saves time.

 
Digitalization perks that make it successful and adaptive for the whole food restaurant industry include e-retailing services such as contactless payments, cash-on-delivery, third-party delivery services, online and in-app ordering, pre-ordering, loyalty programs, discount campaigns, gift cards, cash backs, referral winnings, online self pick-ups, post-delivery claims. The customer facility of giving food restaurant reviews works now as a silver lining for restaurants and delivery services. Not long ago, customers who opted for cash on delivery(COD), had to arrange nickels, and petty cash ready whenever they were ordering, this complication was also resolved by the wallet system within the apps. The customer can receive his change money in his app and can re-use it whenever he orders next time. Syncing with the above-mentioned upgrades in applications proved to be a revolutionary for the whole food restaurant industry including food restaurants delivery service. On numerous platforms now food restaurant reviews are available by customers of that particular restaurant for new customers.
Digitalization perks that make it successful and adaptive for the whole food restaurant industry include e-retailing services such as contactless payments, cash-on-delivery, third-party delivery services, online and in-app ordering, pre-ordering, loyalty programs, discount campaigns, gift cards, cash backs, referral winnings, online self pick-ups, post-delivery claims. The customer facility of giving food restaurant reviews works now as a silver lining for restaurants and delivery services. Not long ago, customers who opted for cash on delivery(COD), had to arrange nickels, and petty cash ready whenever they were ordering, this complication was also resolved by the wallet system within the apps. The customer can receive his change money in his app and can re-use it whenever he orders next time. Syncing with the above-mentioned upgrades in applications proved to be a revolutionary for the whole food restaurant industry including food restaurants delivery service. On numerous platforms now food restaurant reviews are available by customers of that particular restaurant for new customers. As time passes, online practices for basic needs are evolving from innovation to norm practice, those establishments that are still emphasizing “brick and mortar” models will surely fall behind their competitors. Competitors also offer faster food restaurants delivery services. As old school business models can’t cope with huge customer volume at the same time. Your online presence is a partial lifeline of your business in this technological era. Online availability of your restaurant will enable customers to categorize, customize and organize everything ahead of their order, which drastically decreases the chances of a bad customer experience. Digitalization of the whole food restaurant industry not only improved online service but also dine-in service now customers can scan the QR codes on their tables and get an updated menu on their mobile screens, much more mesmerizing experience was introduced for pizza food chains with an introduction customized pizza, in which customer can select the number of ingredients as per their choice by adding and removing their liked and unliked items.